Refund policy

 

At ARROJO, we are dedicated to your satisfaction. If you’re not completely happy with your purchase, we’re here to help. Please review our refund and return policy to understand your options and next steps.

 

Returns

We accept returns on defective or damaged items and unused items within 15 days of the order date. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product.
 
We only process returns for items purchased through arrojonyc.com. If you purchased any ARROJO products from one of our retail partners, please reach out to the retailer directly.
 
If you’re returning a product because it didn’t meet your expectations, please note the following:

• Products must be unused and returned with their original packaging (if applicable).
• Return shipping costs are the responsibility of the customer.
• A copy of the packing invoice that accompanied the item must be included in the return package.
• Aerosol products in pressurized containers must not be shipped via air due to shipping restrictions. Ground shipping is required for these items.

Shipping charges are non-refundable unless the item was defective, damaged, or the wrong product was sent. If you received a damaged or defective product, please contact us at product@arrojonyc.com to request a complimentary return shipping label and further assistance.

 

How to Return Items

 

1. Request a Return Authorization

Email us at product@arrojonyc.com with your order number and reason for the return. We’ll provide detailed instructions and a return authorization if applicable.

2. Prepare Your Package

Securely pack the item(s) in their original packaging (if applicable). Include a copy of your receipt or proof of purchase, as well as the packing invoice.

3. Ship Your Return

Use a shipping carrier of your choice to send the return to:
ARROJO Product LLC, 180 Varick Street, New York, NY, 10014
Please note that ARROJO is not responsible for items lost or damaged during return transit. For your peace of mind, we recommend using a trackable shipping method.

 

Refunds

Once your return is received and inspected, we’ll notify you via email of the refund status. If approved, a credit will be issued to your original payment method within 7–10 business days.
 
Please note that shipping fees from your original purchase are non-refundable.

 

Exchanges

We want you to love your ARROJO products! If you’d like to exchange an item, we’re happy to assist. Here’s how:

1. Contact Us First

Before shipping back an item, please email product@arrojonyc.com with your order number and details about the product you’d like to exchange. We’ll confirm the requested item’s availability and guide you through the process.

 
2. Prepare Your Return

Once your exchange is authorized, securely package the item(s) in their original packaging (if applicable). Don’t forget to include your receipt or proof of purchase.

3. Customer Covers Return Shipping

You’re responsible for the shipping costs to return the item to us. We recommend using a trackable shipping method, as ARROJO is not responsible for items lost or damaged in transit.

4. Price Differences in Exchanges

• If the new product is more expensive: We’ll send you a secure payment link to cover the difference. Once payment is processed, we’ll ship your replacement item.
• If the new product is less expensive: We’ll refund the difference to your original payment method.
• If the new product is the same price: We’ll process the exchange with no additional charges.

 
5. Receive Your Replacement

Once we’ve received and inspected your returned item, we’ll process your exchange and ship the replacement product at no extra shipping cost.
 
Additional Information

• Items marked as final sale are not eligible for returns or exchanges.
• Gift cards are non-refundable.
• Returns on orders over $100 may be subject to a 10% restocking fee.

 

We value your trust and strive to make your shopping experience smooth and enjoyable. For questions or further assistance, please contact us at product@arrojonyc.com.